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Employment Opportunities

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Thank you for your interest in employment with Canopy!

To apply, send your resume to info@canopycac.org. Please indicate in your subject line which open position you are applying to.

Open positions detailed below...

Canopy offers a competitive benefits package, including medical, dental, and vision coverage; generous paid time off, including ten (10) paid holidays, as well as vacation, sick, personal, trauma days, and paid bereavement leave. Position descriptions are not intended to be a complete list of all responsibilities, duties or skills required for the jobs and is subject to review and change at any time, with or without notice, based upon the needs of Canopy. 

Job Title:   Business Support Specialist

Reports to: Business Director

FLSA Status: Full time, Non- Exempt

Location: Child Advocacy Center

Salary:  $36,000- $40,000

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PURPOSE:   

The Business Support Specialist is responsible for welcoming all clients and partners to Canopy.  This position serves as a key role in setting the tone and experience of Canopy Child Advocacy Center. As the initial point of contact for children, families, partners, stakeholders, and visitors, this position ensures a welcoming, trauma-informed, and professional environment.

The Business Support Specialist is responsible for managing all incoming communication to Canopy, ensuring timely and accurate responses, and coordinating the appropriate next point of contact. The Business Support Specialist is responsible for maintaining communication flow, making sure all partners are informed, and that information is current and accessible. Strong customer service, organization, problem solving and communication skills are essential to support the overall operations and coordination of services.

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ESSENTIAL JOB FUNCTIONS:

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  1. Greets all clients, families, staff, and guests in a warm, friendly, welcoming manner.

  2. Daily interaction with children and families while they are at the agency for services.

  3. Manages and responds to all incoming correspondence (phone, email, in-person), ensuring timely follow-up and coordination with the appropriate staff or partner agency.

  4. Maintains appointment calendar and schedules appointments.

  5. Enters referrals into database management system as they are received.

  6. Ensures all partners receive up-to-date and accurate information regarding cases, scheduling, and coordination needs.

  7. Organizes meeting rooms and maintains schedule availability for each office space and common areas.

  8. Explains intake paperwork to clients and uploads completed packets into the data management system.

  9. Maintains flow of cases through the agency and ensures data accuracy.

  10. Downloads and burns DVDs.

  11. Participates in continuous quality improvement efforts and system enhancements.​​

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REQUIRED QUALIFICATIONS:​

  1. High school Diploma

  2. Basic professional knowledge; equivalent to a Bachelor's degree 

  3. Must have some experience working with children and families

  4. Demonstrated ability to manage multiple tasks and priorities

  5. Must have excellent computer skills, experience with databases, spreadsheets, and graphs, and above average knowledge of Microsoft Word, Excel, and other related software program

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KNOWLEDGE, SKILLS, ABILITIES and PERSONAL CHARACTERISTICS:

  1. Must operate effectively as part of a team and the ability to communicate information effectively

  2. Excellent inter-personal and inter-cultural skills.

  3. Experience in and commitment to building and supporting trauma-informed organizations

  4. Committed to equity, inclusion, and advocacy.

  5. Excellent organizational skills, highly detail oriented, and/or analytical.

  6. Ability to initiate and complete multiple tasks on time

  7. Ability to incorporate values of shared responsibility; open, honest, and direct communication; respect for others and celebration of diversity into assigned duties.

  8. Ability to maintain professionalism, confidentiality, and sensitivity in all interactions

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PHYSICAL AND MENTAL DEMANDS:

  1. Communicate with others in person, electronically or by phone on a consistent basis.

  2. Ability to manage a high level of interaction and coordination throughout the day

  3. Must be willing to work evening hours as scheduled.

  4. Regular and predictable attendance

Job Title:   Family Advocate

Reports to: Director of Family Services

FLSA Status: Full time, Non- Exempt

Location: Child Advocacy Center

Salary:  $44,000- $48,000

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PURPOSE:   The Child Advocacy Center Family Advocate assists juvenile victims of child abuse and their families who are referred to the CAC by providing a full range of services including assistance with crisis intervention, court support, case status, community referrals, community awareness, and performs related duties as required. CAC Family advocates serve children with Problematic Sexual Behavior (PSB), human trafficking, physical, and sexual abuse by providing community-based support, referrals, and education about the investigative process, rights, and trauma to the juvenile’s family.  The family advocate supports a family throughout a child sexual abuse investigation, intake through disposition.

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ESSENTIAL JOB FUNCTIONS:

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  1. Greet and orient the child/family to the Child Advocacy Center

  2. Provide education/support regarding the investigative processes occurring within the judicial, medical, and child protective services realms

  3. Provide education about the coordinated multidisciplinary response

  4. Provide information to the non-offending caregivers regarding trauma and the impact of trauma on children and families

  5. Attends schedule staffing and/or multi-disciplinary team (MDT) meetings

  6. Serve as the liaison between the family and the MDT, keeping the family updated on case status

  7. Provide crisis intervention/support

  8. In conjunction with various members of the MDT, provide education on the dynamics of abuse, coping strategies, the effects of abuse on children and ways to help and support the child

  9. Explain the child’s rights as a crime victim and, if needed, provide assistance in accessing/obtaining these rights

  10. Provide court, medical, and/or legal education/support/accompaniment

  11. Assist the child/family in accessing therapy services

  12. Provide crisis intervention and emergency assistance to victims and their families by making immediate assessment of needs and makes referrals to other community resources

  13. Work with prosecutors and law enforcement to ensure juvenile victim’s confidentiality is maintained

  14. Educate law enforcement, prosecutors, and court staff on the needs of juvenile victims of crime

  15. Assist guardians with applications for State Victim Assistance Compensation by obtaining the necessary information and documents, filling out and processing required paperwork, and following case through payment of bills; Coordinate with victim service providers and the Ohio Attorney General’s Office

  16. Orients victims to the criminal justice system by explaining procedural status of criminal proceedings or cases; provide court support to victims

  17. Initiate case records and provides necessary documentation of case activities in a timely manner to the Justice Affairs Manager

  18. Act as an advocate for juvenile victims to ensure their needs are addressed by the community and criminal justice system; Confer with law enforcement and prosecutors on the status of cases; Assist with preparation of temporary protection orders, reimbursement claims, and other processes designed to protect the rights of victims

  19. Provide support to victims and family during interviews with law enforcement officers, attorneys, and court personnel.

  20. Provide victim with explanation of criminal justice system rights

  21. Provide victims and family with follow-up contacts relating to a case status/disposition, information such as charges files, status of criminal proceedings, terms and conditions of probation, parole hearings, and release date

  22. Promote CAC through community meetings

  23. Maintain positive working relationships internally and with assigned courts and team partners

  24. Serve children with PSB in providing medical and/or criminal justice education and support

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ADDITIONAL DUTIES AND RESPONSIBILITIES

  1. Respect, understand, and promote CAC mission, values, and goals

  2. Assume additional responsibilities and perform special projects as needed and directed

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REQUIRED QUALIFICATIONS:

  1. Bachelor’s Degree in human service, child development, or related field and/or five years of relevant experience

  2. Must have and maintain a valid Ohio driver’s license and maintain appropriate insurance coverage

  3. Must maintain appropriate driving record and personal vehicle

  4. Registered victim advocacy credentials (RA) within one year of employment.

  5. Extensive experience working with victims of domestic violence and child abuse

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KNOWLEDGE, SKILLS, ABILITIES and PERSONAL CHARACTERISTICS:

  1. Considerable knowledge of criminal justice system, crisis intervention practices, interviewing, community resources, crime victimization, victim’s rights, and advocacy techniques

  2. Computer skills with word processing, database management, e-mail, fax, windows application capabilities

  3. Ability to make sensitive and insightful observations of individuals and to determine a course of intervention

  4. Ability to address crisis situations which require prompt decision and action

  5. Knowledge of safety issues

  6. Knowledge of social, emotional, and personal aspects of domestic violence

  7. Working knowledge of community resources available for adult victims of domestic violence

  8. Ability to perform job duties with a high degree of initiative and independent judgment

  9. Thorough knowledge of rules, regulations, functions, procedures, organization, and policies governing the operations of CAC

  10. Ability to analyze problems and develop a plan of action/correction

  11. Ability to organize work, engage in a variety of tasks, and consistently meet deadlines

  12. Demonstrated sounded judgment and outstanding interpersonal skills

  13. Emotional maturity, stability, personal integrity, initiative, and resourcefulness

  14. Ability to communicate clearly and sensitively with staff, board members, accrediting bodies, grantors, funding bodies, clients, volunteers, and the general public

  15. Good written and verbal communication skills

  16. Working ability to communicate effectively with victims, defendants, law enforcement, and court personnel; coordinate and maintain effective working relationships with courts, agencies, and individuals

  17. Willingness to respect, understand, and promote the mission, values, and goals of the agency

  18. Ability to incorporate the CAC philosophy into assigned duties

    1. Development of self-respect and respect for others

    2. Celebration of diversity

    3. Promotion of growth in each individual

    4. Shared responsibility and involvement

    5. Open, honest, ethical, and direct communication

 

PHYSICAL AND MENTAL DEMANDS:

  1. Ability to operate a computer and keyboard

  2. Ability to perform job responsibilities in a facility with multiple levels and without elevators

  3. Must be able to provide services at various locations

  4. Communicate with others in person, electronically, or by phone on a consistent basis

  5. Regular and predictable attendance

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