JOB TITLE: Operations Manager
STATUS: Full Time / NonExempt
REPORTS TO: Executive Director
LOCATION: Child Advocacy Center
DATE: October 6, 2022
PURPOSE: This is an administrative/direct service position with responsibility for supervising ongoing operations, representing Canopy in the community, assuring effective working relationships among the disciplines, departments, and agencies essential to the Canopy Child Advocacy Center success, as well as working directly with primary and secondary child and adolescent victims.
ESSENTIAL JOB FUNCTIONS: 1. Assist the Canopy Director with daily operations, including being accessible for all clients and all direct service staff for crisis management, safety planning, interventions, and follow up. 2. Work collaboratively with Canopy Director to monitor compliance and performance measures. 3. Take lead on program evaluation, including data collection, survey analysis, maintenance of electronic client records, and Multidisciplinary Team case tracking. 4. Draft program reports and narratives, in coordination with the Canopy Director. 5. Rotate on-call triage and advocacy services for emergency after-hours and weekend referrals. 6. Monitor case flow to ensure comprehensive, coordinated response and seamless service delivery and lead Multidisciplinary Team (MDT) case review meetings. 7. Ensure adequate program supplies are available throughout the center. 8. Devise related policies, procedures, and forms in partnership with the Canopy Director. 9. Assist with hiring and training personnel in partnership with the Canopy Director. 10. Arrange and plan training for staff and community and design and implement community awareness programs. 11. Stay current with child abuse issues, crisis intervention methodologies, and advocacy best practices. 12. Ensure Canopy CAC maintains National Children’s Alliance accreditation standards, including regular review of adherence policies and procedures, including policy training and implementation. 13. Maintain personnel files. 14. Consistently maintains quality and productivity standards established for the role. 15. Respects, understands and promotes Canopy mission, values and goals. 16. Assumes additional responsibilities and special projects as needed and directed.
REQUIRED QUALIFICATIONS: 1. Bachelor’s Degree or equivalent experience in program planning and supervision. Master’s Degree and licensure preferred. 2. Experience in crisis intervention, sexual abuse, domestic violence, child development, the criminal justice system, medical social work and/or related areas. 3. Strong interpersonal, writing, public speaking, and organizational skills. 4. Must believe in and demonstrate a team concept of management. 5. Strong leadership and administrative experience. 6. Experience working with multidisciplinary team(s).
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS 1. Must operate effectively as part of a team 2. Commitment to child abuse prevention 3. Experience in hiring and supervising staff and volunteers 4. Experience in program planning, including outreach and group work 5. Experience in and commitment to building and supporting trauma informed organizations committed to equity, inclusion, and advocacy. 6. Excellent organizational skills 7. Excellent communication skills, including reporting and public speaking 8. Ability to motivate others to be effective team players 9. Ability to initiate and complete multiple tasks on time 10. Ability to incorporate values of shared responsibility; open, honest, and direct communication; respect for others and celebration of diversity into assigned duties.
PHYSICAL AND MENTAL DEMANDS: 1. Communicate with others in person, electronically or by phone on a consistent basis. 2. Must be willing to be flexible with hours. 3. Regular and predictable attendance This position description is not intended to be a complete list of all responsibilities, duties or skills required for the jobs and is subject to review and change at any time, with or without notice, in accordance with the needs of Canopy. Since no positions description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonable required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.